Warranty Options
Wheel Works guarantees it's priced right, fixed right and warranted.
Price Match Guarantee - Tires
This guarantee extends to the Customer, within thirty (30) days after the date of purchase, a refund of 200% of the difference between a competitor’s current, delivered non-sale price and the price of the same tire purchased from a Bridgestone company-owned store. Customer must provide a current, local advertisement. This guarantee excludes wholesale, clearances, closeouts, catalogs and rebate prices. Excludes our Buy 3, Get 1 Free offer when compared to a competitor's individual tire price. Can be compared to competitor's Buy 3, Get 1 offer. The retailer must be an authorized reseller of the product and selling it through their own, non-auction channel. This refund is not to be combined with any other offer or used to reduce outstanding debt.
Limited Nationwide Service Warranty
Your Complete Satisfaction Is Important To Us:
At Wheel Works, our goal is complete customer satisfaction. If you have any questions or concerns regarding the service you received or our nationwide limited warranty, please contact the Manager of the store you visited. You may also contact Customer Retention toll free at 800-33-WORKS.
Fixed Right Guarantee:
We promise that the services we perform will be fixed right the first time. If the automotive repair or service was performed improperly, then we will re-perform the service at no additional charge to you, during the established warranty period.
On Time Guarantee:
We value your time. If your vehicle is not ready at the time we promised, we will offer a 10% discount on your next purchase (discount cannot exceed $25.00) which is valid at any company-owned Wheel Works Store. The subsequent second visit must occur within one year of the original service. This discount can not be used to reduce outstanding debt.
What Is Warranted And For How Long:
Most parts and services purchased at Wheel Works are covered by a minimum of twelve (12) months or 12,000 miles, whichever comes first, with some parts and services carrying a different warranty. Some exclusions may apply; please see details below. Warranties apply to parts installed and service performed on private passenger vehicles. This warranty is valid at company-owned Wheel Works locations.
Auto parts which prove to be unserviceable during the warranty period will be replaced free of any additional charge for parts or labor, except as noted under "Exclusions", below.
| SERVICE | PARTS | LABOR |
|---|---|---|
| Oil Change and Oil Filter | 3 Months / 3,000 Miles |
3 Months / 3,000 Miles |
| Air, Fuel, Cabin Air and Transmission Filters (for workmanship and material related issues) | 6 Months / 6,000 Miles |
6 Months / 6,000 Miles |
| New or Remanufactured Starters and Alternators | 24 Months / 24,000 Miles |
12 Months / 12,000 Miles |
| Standard Brake Service - Brakes Shoes, Disc Pads | 12 Months / 12,000 Miles |
12 Months / 12,000 Miles |
Plus Brake Service - Brake Shoes, Disc Pads (1) Service Includes: Brake System Flush and Clean / Adjust Rear Axle (if applicable) |
24 Months / 24,000 Miles |
12 Months / 12,000 Miles |
Premium Brake Service - Brake Shoes, Disc Pads, Calipers and/or Wheel Cylinders, and Brake Installation Hardware (1) |
Lifetime (1) | Lifetime (1) |
| Shocks and Struts | Lifetime | 12 Months / 12,000 Miles |
| Steering & Suspension Parts | Lifetime | 12 Months / 12,000 Miles |
| Lifetime Wheel Balance (3) | Lifetime (3) | Lifetime (3) |
ALL LIFETIME WARRANTIES ARE ONLY VALID FOR AS LONG AS THE ORIGINAL CUSTOMER OWNS THE VEHICLE. (1) Costs of additional brake system components, including master cylinders, rotors, drums and all additional labor, are warrantied for a period of twelve (12) months or 12,000 miles, whichever comes first. (2) If parts are required to restore vehicle to manufacturer's alignment specifications, then those parts and the labor required to install them are not covered. (3) Lifetime balance is only warrantied so long as originally balanced tire remains on wheel. If needed, additional charge may apply for resetting the Tire Pressure Monitoring System (TPMS). Other Service Warranty Exclusions: Replacement of anti-freeze or clamps is not included in the warranty on belts/radiator hoses. Cost of refrigerant and recharging of the air conditioning system is not included with the warranty on air conditioner parts or air conditioner compressors. Cost of additional brake system components, including rotors and drums and/or labor to restore Brake System to its safe proper operation is not included with the warranty on Brake Shoes, Disc Pads, Calipers and/or Wheel Cylinders and all other hardware. Batteries are covered by a separate warranty from the manufacturer. |
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Exclusions:
Other Service Warranty Exclusions: Replacement of anti-freeze or clamps is not included in the warranty on belts/radiator hoses. Cost of refrigerant and recharging of the air conditioning system is not included with the warranty on air conditioner parts or air conditioner compressors. Cost of additional brake system components, including rotors and drums and/or labor to restore Brake System to its safe proper operation is not included with the warranty on Brake Shoes, Disc Pads, Calipers and/or Wheel Cylinders and all other hardware. Batteries are covered by a separate warranty from the manufacturer.
Tire Warranty Information:
Tires purchased at Wheel Works are covered by a Manufacturer's Limited Warranty from workmanship and material related issues. Tires may also be covered by a Supplemental Mileage Limited Warranty which varies by tire brand and model. Information about these tire warranties is provided separately at the time of purchase.
GENERAL PROVISIONS (Applicable To All Warranties)
All Wheel Works guarantees are given by Wheel Works. They are only offered through company-owned Wheel Works stores. These guarantees do not in any way alter the provisions of the "LIMITED NATIONWIDE SERVICE WARRANTY" with regard to the warranty on service or auto parts. The complete terms of the "LIMITED NATIONWIDE SERVICE WARRANTY" are available at every company-owned Wheel Works stores. Click here for store locations.
WHO IS COVERED BY THE WARRANTIES LISTED IN THIS DOCUMENT?
This warranty covers only the original purchaser of the installed parts and/or services.
WHERE WILL THE WARRANTIES BE HONORED?
Take your vehicle to the Wheel Works Store which sold the warranted parts and/or service work, or any other company-owned Wheel Works Store in the United States. Call 1-800-33-WORKS to find a company owned location.
HOW CAN A CLAIM BE MADE UNDER THE WARRANTIES?
The original invoice from the store at which the original work was performed must be presented in order to get the benefit of the warranty.
WHAT OTHER CONDITIONS APPLY?
The obligations undertaken in these warranties are offered only on the above items and conditions, and may not be enlarged or altered by anyone. This warranty document does not apply to products or vehicles used for commercial, racing, or off-road purposes, or to damage caused by abuse or accident.
TO THE EXTENT PERMITTED BY LAW, BRIDGESTONE RETAIL OPERATIONS, LLC, AND ITS Wheel Works STORES DISCLAIM LIABILITY FOR INCIDENTAL AND CONSEQUENTIAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
CONSUMER RIGHTS: This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
GIVEN BY: Wheel Works Stores identified in stamp or, if none, by Bridgestone/Firestone North American Tire, LLC, 535 Marriott Drive, Nashville, TN 37214.